The world witnessed a historic shift in the 2020 job market due to the pandemic. By 2025, an estimated 70% of the workforce will be working remotely at least five days a month.

When COVID-19 forced companies all over the world to send their employees home to work virtually, remote work had a big moment. The amount of people working remotely in the U.S. has seen a major upward trend. Employers everywhere are beginning to understand that remote work really works (Forbes, 2020).

When we founded DDK in 2012 to support multi-location brands, we realized that our entire process would have to be delivered and managed remotely to service 1,000’s of locations throughout every state in the country. We knew then that working remotely requires more than just a functioning laptop – and through the years, we have focused on four key areas that we found to be essential in any remote work environment:

  1. Human Touch Available humans to answer and assist
  2. The right tools Automated workflows and tools to aid and manage productivity
  3. The right processes A single source to perform tasks
  4. Flexible Access – Make available 24/7 to do access when it’s most convenient for them

This week’s case study will explain how one of our clients worked with us remotely to organize their marketing focus across many locations and how they’ve become more efficient and successful in the process.

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